Refund Policy

We want you to be satisfied with your purchase. Please read our refund policy carefully before buying.

Eligible refunds

• If your eSIM QR code has not been scanned or activated, you may request a full refund within 14 days of purchase.
• If your eSIM failed to activate due to a technical error on our end, you are entitled to a full refund or replacement plan.
• Account balance top-ups are refundable if no plans have been purchased against the balance.

Non-refundable situations

• Plans that have been activated (QR code scanned).
• Partially used plans.
• Plans purchased for an incompatible or carrier-locked device.
• Failure to use a plan before it expires.

How to request a refund

Email [email protected] with your order ID and reason for the refund. We will process eligible refunds within 5–10 business days to your original payment method.